ADVANTAGES OF PKR Soft Tech's VOICE SERVICE

• Improved customer service levels

• Reduced marketing costs

• Higher sales conversion rate

• Enhance product lifecycles

• Greater consumer coverage

CUSTOMER INTERACTION SERVICES

We offer high quality, customer interaction service  services ideally suited to create a virtual customer service center to manage customer concerns and queries through multiple channels including voice and  e-mail.

This includes customers calling to check on their order status, seek information on products and services, verify the status of their accounts, reservation etc.

Telemarketing Services

Our telesales and telemarketing outsourcing services are targeted at interaction with potential customers for "prospecting", either generating interest in products and services, to up-sell and cross-sell to an existing customer base or to complete the sales process on-line.

This service includes outbound calling to sell wireless services for a telecom provider, to retail households to sell leisure holidays, to existing customers to sell new rate cards for mobile services providers or to sell credit or debit cards.

Our committed Non-Voice team guarantees up to 99% error free output, enabling the clients to free their resources and cut down in-house administrative costs substantially.